Frequently Asked Questions
Everything you need to know about your clean hair care journey.
Are Ceremonia products safe for color-treated hair?
Yes, all of our products are formulated without harsh sulfates and are completely safe for color-treated, chemically processed, and keratin-treated hair.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Shipping costs and delivery times vary based on your specific region.
What is your return policy?
We want you to love your ritual. If you are not satisfied, we accept returns of gently used products within 30 days of purchase for a full refund, excluding shipping costs.
Are your ingredients natural and sustainable?
We pride ourselves on using high-performance, natural ingredients sourced from Latin America. Our formulas are clean, vegan, cruelty-free, and free from silicones, parabens, and phthalates.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options via Afterpay.